Privacy Policy at Open Conversations Counseling and Assessments

Effective Date: January 1, 2025

• At Open Conversations LLC, your privacy is a priority. This policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services, including SMS communications.

1. Information We Collect

We may collect the following types of personal information when you:

• Fill out forms on our website
   
• Contact us via phone, email, or SMS
   
• Become a client and complete intake documentation
   

Collected information may include:

• Name, email address, phone number
   
• Date of birth, address, insurance details
   
• Appointment preferences and service history
   
• Communication preferences, including SMS opt-in status
   

We use your personal information to:

• Schedule and confirm appointments
   
• Send appointment reminders and updates
   
• Provide you with requested services and resources
   
• Respond to inquiries and communicate securely
   
• Maintain accurate client records in compliance with HIPAA and industry standards
   

If you choose to opt in to receive SMS messages from Open Conversations LLC:

• You may receive text messages related to appointment reminders, scheduling updates, telehealth links, or mental wellness tips.
   
• SMS consent is not shared with third parties or affiliates for marketing purposes.
   
• You may opt out of SMS communication at any time by replying "STOP" to any message.
   

We do not sell or rent your personal information. Your information is only shared with:

• HIPAA-compliant service providers we use to manage appointments and clinical documentation (e.g., client portals, telehealth platforms)
   
• Legal or regulatory entities when required to comply with applicable laws or obligations
   

We use administrative, technical, and physical safeguards to protect your information. Our data handling practices are designed to comply with federal and state privacy laws, including HIPAA.

You have the right to:

• Access, correct, or delete your personal information
   
• Change your communication preferences at any time
   
• Revoke SMS consent by replying “STOP” or contacting us directly
   

If you have questions about this policy or your data, please contact us at:
Open Conversations LLC
(240) 858-0696
Email: info@openconversationsllc.com